About the author

Rahel Heini has a Master's degree in European Global Studies (University of Basel) and is a consultant and trainer at Staufen.Inova. Her many years of experience in marketing, sales and after-sales, as well as her knowledge of the cleaning technology, construction and electrical industries, make her an excellent customer experience manager. Her strong focus on marketing and sales ensures an excellent customer experience. As a communicator with a creative mind, she is highly skilled in project implementation.

Rahel Heini contributes expertise in the area of Lean Office and supports the optimization of processes with waste reduction, improved communication and the use of suitable digital tools. Furthermore, she has experience in introducing sales and operations planning and in interface optimization and organizational design in sales, marketing and operations. As a coach, she support executives in the introduction of Shop Floor Management.